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Privacy Policy for JADFIX

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1. Introduction

JADFIX (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share, and protect personal information about you when you visit our website, sign up for services (including monthly subscription plans), request quotes, communicate with us, or otherwise engage with our property maintenance services in England. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

JADFIX is a property maintenance company offering services including plumbing, electrical work, joinery/MDF carpentry, painting & decorating, refurbishment, kitchen & bathroom fitting, locksmithing, and general repairs. Our registered business address is:
[Insert company address]
Contact: [Insert email] | [Insert phone number]

3. Data We Collect

We collect personal data that you provide directly or that we receive through services:

a. Contact Information: name, email address, phone number, postal address, billing address.
b. Service Details: property address, service appointment details, subscription details, maintenance history.
c. Financial Data: payment information (processed by secure third-party payment processors).
d. Technical Data: IP address, device type, browser type, cookies and usage data when you visit our website.
e. Communications: emails, messages, survey responses, marketing preferences.

4. How We Use Your Data

We use your information to:

  • Provide and manage property maintenance services (including monthly subscriptions).

  • Process orders, bookings, quotes and subscription payments.

  • Communicate with you about appointments, invoices, offers, updates, and service reminders.

  • Improve our services and website functionality.

  • Personalise customer experience and marketing (with your consent where required).

  • Comply with legal obligations (e.g., tax, accounting).

5. Lawful Bases for Processing

We rely on one or more lawful bases to process your personal data:

  • Contractual necessity: to fulfil service agreements and subscription obligations.

  • Legitimate interests: for customer communications, service improvement, fraud prevention.

  • Consent: where you have opted in (e.g., marketing emails).

  • Legal obligations: to comply with UK law.

6. Data Sharing & Disclosure

We may share personal data with:

  • Service providers (e.g., payment processors, IT hosts, appointment scheduling systems).

  • Professional advisors (legal, accounting) when required.

  • Regulatory authorities if required by law or to protect rights.

  • Third-party marketing partners only with your consent.

We do not sell your personal data.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve performance and user experience. You can control cookie preferences in your browser. See our Cookie Policy for details.

8. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.

9. Your Rights

Under the UK GDPR, you have rights in relation to your personal data:

  • Right of access to your data

  • Right to correct inaccurate data

  • Right to erasure (in certain circumstances)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent at any time

To exercise any rights, contact us at [Insert contact email]. We respond within statutory timescales.

10. Security Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction or alteration.

11. Third-Party Links

Our website may contain links to third-party sites. This policy does not apply to those sites. We recommend reviewing their privacy policies separately.

12. Changes to This Policy

We may update this privacy policy from time to time. The revised version will be effective when posted.

13. Contact Us

If you have questions about this policy or how we manage your personal data, please contact:

JADFIX
Email: support@jadfix.co.uk
Phone: 01138052611

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